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Shipping, Returns and Refunds

SHIPPING
Orders with items in stock are shipped within one business day, but delays may occur, especially for out of stock items. If there are items in your order that are out of stock, your order may be delayed until all of products in your order are in stock. In that case, you can request that we split your order in to several shipments. Additional shipping fees may apply.
Please note that due to carrier restrictions, we may not able to ship to PO Boxes.
Once your order ships out, you will receive an automated message with a UPS tracking number. After the package is scanned by UPS, you will be able to click on the link to receive the most up-to-date information on your shipment.
We only ship to the shipping address indicated on your order. If your package has shipped and has either shipped to a wrong address or you would like to update the address it is directed to, please contact us immediately for us to assist you. Intercepting or re-routing a package may result in additional fees and depends on the carrier. Not all interceptions are guaranteed.
Some payments submitted may go through additional review or clearance procedures. Payments that go under review or orders paid with an e-check will be shipped out once the payments clear and the Shipping Department receives confirmation from our Risk Management Department.
IMPORTANT - Orders received after 3:00 p.m. Eastern Standard Time (EST) each day will ship the next business day.

US Customers:
Standard Shipping is free for all orders shipped within the United States.

International Customers:
All international shipments are priced at highly discounted shipping rates for your convenience.
Depending on your shipping location you may choose from the following shipping methods:
 
UPS Worldwide Expedited (2-5 Business Days)
UPS Worldwide Express (1-3 Business Days)
USPS Priority Mail International (3-10 Business Days)
USPS First Class International (7-21 Days)
 
Please note that UPS Worldwide Express may not be available for all destinations. USPS First Class tracking information may not be available for all destinations.

LIMITED WARRANTY
All workhow products carry a one year limited warranty against defects in materials and workmanship. This limited warranty does not apply to cosmetic blemishes which do not limit functionality, misuse, modifications or ordinary wear and tear. The cost to return items with issues covered by the warranty is paid by workhow. All warranty claims are determined in workhow’s sole judgment.

RETURNS
If you are not completely satisfied with your purchase from workhow.com, you can return your item(s) for a full refund within 90 days of confirmed delivery.
Special sales and promotions may have modified return policies. If an item from a bundle is returned for a refund, the total bundle discount or total value of the gifts will be deducted from the returned item prior to issuing a refund. If the bundle discount (or gift value) exceeds the value of the returned item, the difference must be paid to be able to return the item.
IMPORTANT - If you would like to return your item(s), please contact us by either submitting a phone call request or sending a message on the Support (https://support.workhow.com) webpage. We will share a Return Merchandise Authorization (RMA) code with you and ask that you clearly mark this code outside of your shipping box as you ship your workhow item(s) back for a refund.
Unless the return is made due to a faulty or incorrectly shipped product, you will be liable for the shipping and any applicable customs/duty fees returning the item(s). If you are returning your workhow item(s) due to a defect, functionality issue, or because it is not the item you have ordered, we will gladly email or mail a return shipping label covering all shipping related expenses including customs. In order to determine whether the return is initiated due to a technical problem, we may ask for you to provide visual support on the item(s).
Returned merchandise must be in its original packaging, and placed in a shipping box (TIP: You can return your item(s) in the same, specifically sized shipping box you have received them in). Attach the label to the sealed box and make sure to clearly mark the RMA code you have received from us outside on the box. Do not forget to cover or peel off any existing shipping labels on the box – we do not want the delivery guys to be confused!
If you are returning your item(s) with the return shipping label provided by workhow, you may drop off your return at any authorized UPS shipping location, but please do not drop your return off at a drop box. To find the nearest authorized shipping location, please visit ups.com. We strongly advise that if you are returning your workhow item(s) with a carrier of your choice that you use a traceable shipping method. Please note that workhow cannot be held accountable for returns made that have not reached our Returns Department or returns made without RMA codes.
Depending on your location in relation to our facilities, it may take up to 10 business days for your return to reach the workhow Returns Department. Once it is received and inspected, your refund will be processed and automatically applied to your credit card or original method of payment within 14 business days (business days exclude Saturday and Sundays). Please note that depending on your credit card company, it may take an additional 5-10 business days after your credit is applied for it to post to your account. Shipping fees are non-refundable.

CUSTOMS, DUTIES & TAXES
There are no customs duties or taxes on orders shipping within the US (excluding the sales tax applied on orders shipping to destinations in the State of Florida, where we operate). Orders shipped outside of the United States may be subject to import taxes, customs duties, and fees collected by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are collected once a shipment reaches the recipient's country. Additional charges for customs clearance must be paid for by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; and when customs clearance procedures are required, it can cause delays beyond our original delivery estimates. We advise that you contact your local customs office for more information.

CANCELLING
If your order is not yet shipped, you may contact us via Support (https://support.workhow.com) and ask to cancel your order.
Your payment will be refunded in full.

Updated: Jan 15, 2019